BANA×BANA Hang on Cup Series Blind Bag

1. Refunds or returns are not supported after the order is unboxed unless there is a quality problem.
Returns or exchanges are not supported for personal reasons such as "change of mind" or "not getting the target in Blind Box products".

2. If your order has INCORRECT, DAMAGED, OR MISSING ITEMS issue, please contact us within 7 days from the receipt of our item, any request after 7 days will not be honored. Please make sure to contact us via email (contact@toybeta.com) first.

3. We do our best to pack our products carefully, but we cannot guarantee that the boxes will arrive in perfect condition due to international shipping. We want to make it clear that any damage to the outer packaging is the result of the delivery company handling it, which is beyond our control. We are only responsible for damages to the figures inside the blind box.

4. Please be aware that blind boxes may have manufacturing defects such as uneven dyeing, minor scratches, paint loss, or air bubbles. These imperfections are a normal part of the production process, and we appreciate your understanding.

If you receive broken figures from toybeta, please provide below information in the email and send them to our customer service mail
1. Order number
2. Screenshot of the item you should have received in the live stream (if you have)
3. Picture of the broken item

We will do our best to resolve the issue promptly.

Shipping & Delivery

Delivery Time=Processing Time(1-2 days)+Shipping Time(approximately 7-15 business days)

PLEASE NOTE The shipping time of some anime figures is 30-40 business days, you can check the shipping time of product at checkout.

Shipping Fee

Free shipping on orders over $30.

Note: Some countries require over $55 to get free shipping, you will see the shipping cost on the checkout page.

You can choose the shipping method during checkout:

-Standard Shipping: $5.99~$12.99
Delivery usually takes 7-15 business days.

-Expedited Shipping: $14.99
Delivery usually takes 6-12 business days.

To Track Your Order

After your order is shipped, you'll receive an email confirming the shipment and containing tracking information for your order. Please note that it may take up to 48-72 hours for the tracking information to show up on the carrier's tracking site.

To track your order, you can visit our website and easily locate your ordered item.

https://toybeta.com/pages/track-order

1: Adult supervision is required.
2: Small parts might have choking hazard. Be careful not to swallow them.
3: Beware of sharp accessories.
4: Age zone: 15 years old or above.
5: Please do not litter products ,we should protect the environment.
6: Due to different measurement methods, the product size has an error of 1-3cm, which is within the normal range.
7: The color of the product is affected by factors such as lighting, monitor screen, camera, etc., and the picture will be slightly different from the real object. The picture and size are for reference only, and the actual object shall prevail.